The purpose of our Guide to Information, available in this section, has been developed to:
We publish all the information that we hold within the following classes.
Where information has been updated or superseded, only the current version will be available. If you would like to see previous versions, you may make a request to us for that information.
All of the information listed is available on our website (unless stated), and completely free to access online. However, we understand that not everyone will have online access and where this is the case you can contact us to view this in our office (where this would be convenient).
If you would like a printed copy of any of the information listed, unfortunately we may have to charge a small fee to provide this. This fee will never exceed the cost of photocopying and postage – and we will let you know any total cost before we forward this to you.
Our charges for providing any information detailed in this guide are summarised below:
| Format | Charge |
| View at our Office | Free |
| Print in black and white | 10p per A4 sheet |
| Print in colour | 20p per A4 sheet |
| CD ROM | 50p per CD ROM |
| Posted document/CD ROM | Cost of postage incurred |
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Description of who we are |
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Mission Statement |
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Vision |
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Values |
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Corporate Objectives |
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Area of operation |
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Key activities; strategic / corporate plan(s) |
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Customer Code/ Charter |
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Location and Opening Arrangements |
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Address |
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Telephone number and email address for general enquiries (and dedicated lines where appropriate) |
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Opening times |
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General contact arrangements |
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Contact details for making a complaint |
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Information relating to Freedom of Information |
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Publication Scheme and Guide to Information |
Online click here |
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Charging Schedule for Published Information |
Online click here |
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Contact details and advice on making an FOI request |
Click here for information how to make a request or send an email to: dpo@viewpoint.org.uk |
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Freedom of Information policies and procedures |
Online - click here |
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Charging Schedule for environmental information provided in response to requests made under EIRs |
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About our Governing Body |
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List of governing Body Members |
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Description of the role of the Governing Body |
Online - click here |
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How to become part of the Governing Body |
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About our Staff |
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List of senior management team, including professional biography and contact details |
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Organisational structure |
Online - click here |
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Governance Documents and Corporate Policies |
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Rules/Articles |
Online - click here |
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Standing Orders |
Online - click here |
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Membership Policy |
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Code of Conduct for Staff |
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Code of Conduct for Governing Body Members |
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Entitlements Payments and Benefits Policy |
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Register of interest |
On request – click here to request information |
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Equalities Policy |
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Health and Safety Policy |
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Sustainability Policy |
Online - click here |
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Relationship with Regulators |
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Engagement plan with Scottish Housing Regulator |
Online - click here |
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Assurance Statement |
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Annual Return on Charter Submission to SHR |
Online - click here |
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Financial Returns to SHR |
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Charter report to tenants |
Filter publications by category: Performance Reports |
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Internal and External Audit arrangements |
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Key Partnership |
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Strategic agreements with other organisations |
On request – click here to request information |
Information about our work, our strategy and policies for delivering services and information to our service users.
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How to use our services |
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List of services provided |
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How to report a repair |
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Right to Repair information |
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How to apply for a house |
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How to get information about tenancy support |
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How to make a complaint |
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How to speak to a housing officer |
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How we consult with tenants and other customers to inform and improve service delivery and develop new services |
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Policies and Procedures |
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Allocations Policy |
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Adaptations Policy |
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Anti-Social Behaviour Policy |
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Asbestos Management Policy |
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Arrears Management Policy |
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Asset Management Strategy |
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Stock condition information |
On request – click here to request information |
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Customer Care Policy |
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Data Protection Policy |
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Electricity and Electrical Safety Policy |
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Equality and Diversity Policy |
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Health and Safety Policy and procedures |
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Legionella Inspection/Prevention Policy |
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Procurement Policy |
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Risk Management Policy |
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Rent Setting Policy |
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Repairs Policy |
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Sustainability Policy |
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Tenant Engagement Policy |
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Unacceptable Actions Policy |
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Internal procedures relating to the above |
On request – click here to request information |
Information about the decisions we take, how we make decisions and how we involve others.
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Governing Body Meetings |
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Governing body meeting minutes |
Filter publications by category: Board Minutes and Agendas |
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Governing body meeting reports/papers |
Filter publications by category: Board Minutes and Agendas |
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Governing body agendas |
Filter publications by category: Board Minutes and Agendas |
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Consultation and Participation |
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Tenant Participation Strategy |
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Consultation reports |
Filter publications by category: consultation reports |
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Tenant Scrutiny Panel composition |
On request – click here to request information |
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Registered Tenant Organisations |
On request – click here to request information |
Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).
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Information about our accounts and budgets |
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Description of funding sources |
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Audited accounts |
Online – click here (filter: Annual Reports) |
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Budget policies and procedures |
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Budget allocation to key service areas |
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Our programme of work and projects |
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Brief details of any project funding and how it’s being spent |
Filter publications by category: Board Minutes and Agendas |
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Capital works programme/plans information (annual programme figure) |
Filter publications by category: Board Minutes and Agendas |
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Spending relating to Staff and Governing Body |
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Expenses policies and procedures |
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Senior staff/governing body member expenses at category level e.g. travel, subsistence and accommodation |
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Board member remuneration other than expenses |
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Pay and grading structure (levels of pay rather than individual salaries) |
On request – click here to request information |
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General information about staff pension scheme |
On request – click here to request information |
Information about how we manage our human, physical and information resources
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Human Resources |
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Staffing structure |
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Recruitment |
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Performance Management |
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Salary and Grading |
On request – click here to request information |
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Promotion |
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Discipline |
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Grievance Policy |
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Maintenance and retention of staff records |
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Internal procedures relating to above (where available) |
On request – click here to request information |
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Summary of professional organisations/trade bodies of which we are a member |
On request – click here to request information |
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Physical Resources |
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Management of our land and property assets, including environmental/sustainability reports |
On request – click here to request information |
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General description of our land and property holdings |
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Estate development plans |
On request – click here to request information |
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Information Resources |
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Records management policy and records management plan, including records retention schedule |
Online - Click here |
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Data protection or privacy policy |
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Information about how we procure works, goods and services, and our contracts with external providers.
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Our Contractors and suppliers |
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Information about our key service delivery contractors who carry out:
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On request – click here to request information |
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Information about regulated procurement contracts awarded (value, scope, duration) |
On request – click here to request information |
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List of suppliers and contractors used by organisation (provided to staff under our Entitlements Payments and Benefits Policy) |
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Our Procurement |
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Procurement Policy and procedures |
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Information on how to tender for work and invitations to tender |
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Register of contracts awarded which have gone through formal tendering, including name of supplier, period of contract and value |
On request – click here to request information |
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Links to procurement information we publish on Public Contracts Scotland website |
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Framework Agreements |
On request – click here to request information |
Information about how we perform as an organisation, and how well we deliver our functions and services.
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How we are performing |
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Annual Report |
Filter publications by category: Annual Reports |
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ARC report to tenants |
Filter publications by category: Performance Reports |
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Performance Standards/indicators |
Filter publications by category: Performance Reports |
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Benchmarking information |
Filter publications by category: Performance Reports |
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Complaints policy and guidance |
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Complaints reports |
Filter publications by category: Performance Reports |
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Tenant scrutiny reports |
On request – click here to request information |
Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal
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This class does not apply to Viewpoint Housing Association as we do not produce any publications for sale. |
Not applicable |
Open data made available by us under the Scottish Government’s Open Data Resource Pack and available under open license.
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This class does not apply to Viewpoint Housing Association. |
Not applicable |
