Our new customer service standards

A group of tenants and staff got together over a period of 8 months to review our customer service standards. They produced a report and a revised set of standards, which was approved by the Board. The standards were summarised in our most recent edition of Newspoint, however if you would like to see the full report you can see this here.

Tenant Performance Report 2022-2023 Autumn 2023 Newspoint

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