Benefits / welfare advice

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Many older people are living on less than they need because they are not claiming their full welfare and benefit entitlements. In fact, millions of pounds go unclaimed simply because people do not know what is available, how much they can claim, or how to make a claim. Our Welfare Benefits Service helps tenants maximize their income and takes the stress out of claiming benefits.

Eleanor Eccles, our Welfare Benefits Officer, provides friendly, down-to-earth information, advice, and support. Eleanor will see what you’re entitled to and help you through the process. Here’s how she can help:

• Conducting benefit checks and giving benefit advice
• Completing and issuing claim forms
• Carrying out any necessary follow-up action
• Trying to simplify the process
• Assisting with the appeal procedure if a benefit is not awarded

Eleanor’s help and advice are provided free of charge. You can contact her by phoning 0131 662 5144 or by filling out this contact form and Eleanor will get back to you as soon as she can.

You can find further advice and information by clicking the links below:

• The Advice Shop
• Citizens Advice